All businesses have sales and services; with the sales, comes the service. Sales bring in profits which is essential for company survival. But many sales require services of one kind or another. It could be a product that requires servicing such as the car or computer; it could be the customer requiring answers with regards to the company’s products or business. It could also include handling customer complaints and feedback.
Customer service personnel are very important in maintaining good relations between the customer and the company. They must be patient and friendly at all times; they are trained to be professional in their handling of difficult customers and to win over the customers or complainants as loyal patrons of the company.
A good customer service employee is always soft spoken and smiley, which are good traits to appease unhappy customers. Customer service personnel are usually the front-liners of a company that provides goods requiring servicing. The company motto is simple: “the customer is always right”.
Customer service personnel must like meeting people and able to handle pressures as it can be a thankless position at times.
A customer service resume template for a customer care personnel may have the following components:
* Customer service provider’s personal information
* Career Objective
* Educational path and achievements
* Number of years of Experience
* Types of skills achieved
* Types of training attended
* Special certification & awards
* Career Achievements
Consider the attached sample template for your convenience.