There are many types of people in a business to make it run smoothly; even the most menial role is crucial to the whole business operation such as the support staff. The sales and marketing workers may draw in the customers and close the deals but it is imperative for the support staff to present strong customer care to the customers as its after-sales service to keep the customers coming back.
It is also the customer support staff that handle the customers’ complaints and feedback which are invaluable for the improvement of the company. The support staff needs to have excellent communication skills and manners; always pleasant and non-threatening to the customers with a listening ear that will bring the customers back for more sales.
A support worker must be knowledgeable and be familiar with each product and service condition to be able to advise the customer of any service procedure required with regards to the company’s products and services purchased by the customer.
Support staff services the customers through a face-to-face interaction or via telephone and email. They must be able to appease the customers with their politeness and hands-on approach to gain the customer’s confidence and trust in them and the company they represent.
A support resume template contains the following components:
* Support staff’s personal information
* Career Objective
* Educational path and achievements
* Special responsibilities & assignments
* Skills & Trainings
Consider the attached sample template for your convenience.