Telephones have grown to be an essential asset in today’s world, especially with the advancement of technology. However, abuse is frequent and causes great concern with amongst its users.
Businesses rely a lot on their telephones to receive business calls that can translate into sales and profit. Many customers call in to conduct and close business deals instead of making a physical trip to the office. Hence, a company can register the telephone calls received or sent out from the office to identify the bulk of call types and how to improve their phone lines for a higher volume of business.
Business telephone logs can be automatic nowadays with the advanced electronics and technology. The telephone service unit can easily set up the business phone lines to record all incoming and outgoing calls as well as the duration of calls. This telephone log can help the company identify the departments that are over utilizing or under-utilizing the phone lines within the company.
If a receptionist is engaged, more details can be recorded in a telephone log, such as caller, recipient, purpose of call, response and follow up action.
A telephone log template can have:
* Company Name & Address
* Telephone line
* Department / Extension
* Duration of rings before pick up
* Duration of call
* Date of Call
* Time of call
* Answering machine activated
The telephone log template can be manipulated according to the needs of the organization.
Consider the attached sample template for your convenience.